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Return Policy

We've made the return process a lot more user-friendly by putting it online.Throughout the process, we'll be keeping you up to date by email with thelatest information. You can use our simple form to pick the product you wantto return, get a Return Merchandise Authorization (RMA), and ship the productto us. We'll do the rest. We will evaluate your order's eligibility (see detailsbelow), send you detailed shipping instructions, and provide your refund. 

Any returned product needs to be in saleable condition -- that means its condition has tobe good enough to sell to another customer. For this reason, any returned product needsto arrive at our warehouse in 'New' condition with all original packaging, manuals, parts,etc. We cannot under any circumstances accept a product that has been installed, or aproduct that someone has attempted to install.

 

Packaging Your Return

In most cases the packaging your product arrived in will be adequate for return shipment.However, you should use your judgment to assess its condition before shipping. If thebox is damaged or worn, it's better to be safe than sorry and use different packagingmaterial. If you are returning products via LTL Freight, your goods need to be completelysecured to the pallet.

You will be responsible for any shipping costs associated with your return. For yourprotection, you should only use carriers that offer shipment tracking. If a product isdamaged by a shipping company, all claims need to be filed with said company.
We do not charge restocking fees on any return that complies with our policies. If yourreturn is denied due to non-compliance with any of our policies, we may give you theoption of a return with a restocking fee. The fee will vary based on circumstances. Thisoption is available at the sole discretion of MISTERGOODAC.COM.